Technical Services Manager
Summary:
To be responsible for the day-to-day running of the Technical Services element of the facility management contract. Manage the on-site technical team together with the management of the various sub-contractors. Assist the regional services manager with the preparation of monthly operation and financial reports and yearly budgets. Provide technical support to the facilities team. The Technical Services Manager will also provide regional technical support to other locations to ensure technical knowledge sharing & standardized approaches to technical processes & activities
Provide strategic direction and advice on all site based hard services matters
Supports the EMEA Technical Transformation Director in the delivery of Technical
Responsibilities:
General
Attend the daily team huddle
Host team briefings
Ensure services are provided with a professional customer service focus
Proactively developing customer relationships, discuss issues with client and identify solutions
Build and maintain strong trusted working relationships with key stakeholders Client
Analysis and reporting of trends leading to proposals/implementation of practical solutions
Provision of quantitative and qualitative innovative ideas to improve the effectiveness and efficiency of client services on site
Be an ambassador of a one team approach between Technical Services and Operations
Undertake all other duties & tasks as reasonably requested by your line manager.
QHSE
Logging hazards and close out
Logbook to be completed in line with agreed frequency
Management and coordination of the technical services audits including compliance
Follow up and closure of all remedial actions within the required timeframe
Ensure legislative compliance in relation to Health and Safety for all building operations activities
Accountable for ensuring QHSE actions are remediated and closed within specified timeframe for the technical services
Accountable or ensuring adherence to CLIENT incident and accident reporting procedures
Operations
Log all facilities issues related to the site using mobile app to ensure remedial actions are completed proactively.
Ensure that appropriate maintenance plans are in place in line within country standard, MSA and client best practice
Validation and maintenance of asset registers, condition evaluation and life cycle planning
Ensure all technical operations are compliant with Client and statutory obligations
Accountable for all technical services fixed, planned, preventative and reactive maintenance activities across their region
Manage all technical services to contract KPI's and performance measures
Consult with and support the client during the formulation of designs for new buildings and renovations
Support the client in the handover and sign-off of technical services in new and renovated buildings
Review and provide narrative to monthly operational performance reports
Provision of support for the investigation and resolution of technical or system related problems
People
Effectively motivate the performance of reports and other team members.
Provide management guidance, understand team development and strength areas and frequently ensure opportunities for growth and succession planning.
Create a culture of recognition in the team and ensure all reports have development plans and training is actively encouraged.
Supplier Management
Accountable for the management of all technical service 3rd party service level agreements in line with client standards
Performance Manage sub-contract suppliers, driving continuous improvement
(utilization etc.) and record using the in-country procurement tools
Escalation of supplier non conformance
Finance
Is accountable for the Technical Services annual budget planning process
Contribute to monthly operating budget variance reports. Manage, monitor and advise on the discretionary spend budget
Operate within annual budgets for the maintenance and repair of the services
Accountable for the management of the client spend approval process
Ensuring timely invoicing of service costs from 3rd party suppliers
Service provider benchmarking
Solution the best delivery model for service provided and additional requirements
Person Specification:
Building Services qualifications / discipline
Recognized apprenticeship, ONC Electrical engineering / Mechanical or equal
Financial Awareness & previous experience of managing a budget
Minimum of 5 years' experience in FM building Services management roles
Customer care/relationship building skills across key stakeholders and Client Organizations
Lead a highly motivated team
Previous people management experience essential
Have a high level of skill within core discipline
Must possess excellent knowledge of building and facilities management infrastructure services
Familiarity with Maximo computer-based facilities management package an advantage